Changes in Operations
As we continue to monitor the current health crisis within in our communities, our top priority remains to provide financial services to our valued members in a manner which is safe for both our members and our employees. While we continue to vigorously comply with the CDC’s guidelines for social distancing, we will reopen our lobbies for member service and return to regular business hours beginning Friday, May 1. We would like our members to continue to utilize our mobile banking options (Mobile App or Online Banking) or our drive-thru’s where applicable. All ATM locations continue to be available, as well as night depositories.
We realize you may be financially impacted due to COVID-19. We are here to help you. We are offering Emergency Lines of Credit for any member who has been directly affected by the pandemic. Members can acquire up to $2,000 line of credit where they can draw funds for 90 days interest-free with no payment required. After the 90 days, it will have an interest rate of 3% and a montly payment of $100 until paid in full.
We are also offering payment deferrals on auto loans and waiving withdrawal penalties for certificates of deposit. Both of these are offered to members who have been directly affected by the pandemic.
Mobile Banking Solutions
During this unprecedented time, we want to remind members of our variety of mobile banking solutions available at your disposal. Our mobile app, online banking platform, and website allow you full access to your accounts.
Our Mobile App allows you to:
– Check account balances & history
– Deposit checks remotely
– Locate shared branch locations & ATMs
– Pay bills
– Check credit scores
On Online Banking, you can:
– View account summaries and transaction history
– Transfer funds or make loan payments
– Use BillPay
– Apply for loans
– Check credit scores
Fraud Awareness: During this time of economic uncertainty and with a significant number of people working remotely, companies and individuals are increasingly at risk of fraud or cyberattacks. Please visit here to learn more about how to protect yourself and be aware of scams.
Through this pandemic, we are re-emphasizing what is most important – our customers, our team members, and our communities. Thank you for your continued support of tnConnect. We are here to support you and your family during this challenging time.