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The Card App Provides Convenience and Security

Multi-tasking while being-on-the-go is a common characteristic of today’s age. The trick is identifying the best tools to support our mobile lifestyles. TNConnect Credit Union members now have an exciting new card app to make their debit and credit cards easier to use and more secure!

Our new card app, Card Connect, brings together all the most popular card management features and seamlessly presents them on a single platform. After easy download and installation, members simply register their cards on the app to enjoy many popular features, including:

  • View account details and transaction history
  • Set alerts and controls
  • Report a card lost or stolen
  • Make payments
  • Turn your card on/off
  • Dispute transactions

Everything about the Mobile App is designed to be user-friendly to ensure the ideal member experience. Access is TouchID enabled for Android and IOS devices, and camera integration allows members to even set a personalized image.

Download the new app for free! Look for the new TNConnect Cards app in your phone’s app store today.

TNConnect Cards at Google Play OR

 

See the most common frequently asked questions below.

  • What does the DX Mobile App do?

    You can view and filter your debit and/or credit card transactions, pay your credit card bill and view payments previously made, lock or unlock cards, initiate disputes, activate cards, report cards lost or stolen, set travel notes, and if available, you can set alerts & controls.

  • What operating systems are supported?

    You can view and filter your debit and/or credit card transactions, pay your credit card bill and view payments previously made, lock or unlock cards, initiate disputes, activate cards, report cards lost or stolen, set travel notes, and if available, you can set alerts & controls.

  • Do I have to be connected to mobile data or Wi-Fi in order for the app to work?

    As long as there is an internet connection, via either a mobile data plan or a Wi-Fi connection, the app will work.

  • What do I need to enroll?

    You need to have the card number for one of the debit or credit cards you want to manage using this app, information about the primary cardholder, and contact information that will be used to set up your profile.

  • What are the username, password, and email address requirements?

    Your username should be between 6 and 16 characters with no special characters (ex. #, !, or &), cannot be your first or last name, and must be unique in our system. Your password should be at least 8 characters and must include a combination of uppercase and lowercase letters, numbers, and special characters. The email address you enter should include the @ sign, should be valid, and must also be unique in our system—only one user account can be tied to a given email address.

  • When I try to log in I get a message “We still can’t verify your information” and I’m given a phone number. What’s this?

    Please call the number provided. If you tried to log in to your account but failed to enter the correct username and password five or more times, then your account will be locked and will need to be unlocked before you can log into the app.

  • I’m trying to enroll or login and I’m getting a “Not your fault” message.

    This message may sometimes indicate there is a wide-spread issue with the app. You can try to uninstall and re-install the app. You can also tap on “Contact” to reach a phone number that you can call for assistance or to report the issue.

  • What if I forget my username?

    If you forget your username, tap on “Forgot Username” and enter the email address associated with your profile. You then will be prompted to answer a security question. After you verify your identity, we will send your username to the email address you provided

  • What if I forget my password?

    If you forget your password, tap on “Forgot Password” and enter your username and one of the card numbers that has been associated with your account. You then will be prompted to answer a security question. After you verify your identity, we will send a temporary password to the email address associated with your profile. The temporary password will expire after 1 hour.
    Return to the login page, login with your username and temporary password, and then you will be prompted to enter your temporary password once again and to pick and verify a new password.

  • What accounts can I see and access using this app?

    You can see transactions and payments related to the credit and/or debit card(s) you have added to your user profile. If you would like to add more card accounts to your user profile, you can swipe left on the Account Summary screen until Add Card appears.

  • Can a secondary or authorized user access their shared account using this app?

    Yes. If you have the card number and information about the primary cardholder, you can add the card at the time of enrollment or after enrollment by swiping to the far right in the Account Summary and then tap on Add Card.

  • Why don’t I see the account balance for my debit card?

    Due to limits on the availability of particular information on checking or savings accounts, your account balance is not visible for your debit card(s) inside this app. To check your balance electronically, you can download our baking app by searching ‘tnConnect’ on your phone’s app store, or you can sign up for online banking at tnconnectcu.org.

  • I’m trying to report my card as lost or stolen and I’m getting a message “It looks like you are trying to update your address.” Why can’t I complete my lost/stolen report in this app?

    You are getting this message because you reported that the address we have on file is not correct. We do not want to process the report and then send your replacement card to the wrong address, so we need to update your address first. Please call the phone number provided inside the app.

  • Can I view or make changes to a pending credit card payment?

    You can view credit card payments that are pending. Once a payment is scheduled, changes cannot be made to it, however the payment can be cancelled.

  • How can I change my email address, phone number, username, name, password, security questions, or profile picture?

    On the Account Summary, tap the image icon. From this screen you can click on the camera icon in the top right corner to either upload an existing photo or take a photo now. If you click on the edit icon next to your name, you can update your name, phone number, and email associated with your account. You can also click ‘Update password’ to change your current password or click on ‘My Security Questions’ to review your security questions and answers or make changes to them.

  • How can I change my username or mailing address?

    You will not be able to change your username after enrollment, nor will you be able to edit your mailing address inside this app.

  • If I’ve enabled alerts how will I receive my notifications?

    Alerts, when enabled, will be sent as SMS text messages to the phone number that is in on your profile. If you enable alerts, please make sure a valid phone number that can receive text messages has been added to your profile. You may receive your alerts at the email address that is on your profile if the service that delivers text messages is temporarily unavailable.

  • How do I add/delete a card?

    To add a card, from the Account Summary screen, swipe left until Add Card appears. Press Add Card. Enter the number of the card then press ‘Next’. Enter the expiration date on the card along with the cardholder’s date of birth. Press ‘Add’. A dialog box will pop up confirming the card was added and ask if the card should be set as the default. Click either ‘Yes’ or ‘No’. The member will get an email confirming the card was added.
    To delete an existing card, on the Account Summary screen, press on ‘Card Settings’ at the top right of the card image. Press ‘Remove Card’. A dialog box will pop up to confirm deleting the card. Press ‘OK’. The member will get an email confirming the card was deleted.

  • How do I add/delete a Travel Notification?

    To add a Travel Notification, from the Account Summary screen, press the card to add a travel note. Once the Transactions screen is open, press on ‘Travel Notifications’. Once on the Travel Notifications screen, enter the Departure and Return Dates. Select whether traveling In or Outside the US. Enter the Destination of the trip. Press ‘Submit’. A dialog box will appear advising the travel note has been added.
    To add a Travel Notification, from the Account Summary screen, press the card to remove a travel note. Once the Transactions screen is open, press on ‘Travel Notifications’.

  • How do I report my card Lost/Stolen?

    From the Account Summary screen, press on the card you want to report as lost/stolen. From the ‘Transactions’ Screen press ‘Lost/Stolen’ at the bottom of the screen. Enter the date that their card was lost/stolen. Press ‘Next’. Select any suspicious transactions. If a transaction is marked as suspicious by the member, a dialog box will appear to call (800) 654-7725 to report fraud, if none are suspicious, the member will click ‘Next’. If no transactions are suspicious, the next page will be a ‘Questions’ page for the member to fill out details about the lost card. Once all fields are completed, press ‘Next’. After pressing ‘Next’, the last page is a summary of the information provided about the stolen card. If any information is incorrect, press the ‘Back’ button to fix the incorrect information. Click ‘Submit’ if all information is correct to report the card as lost/stolen.