Digital Services

Online Banking - Access Anytime

With tnConnect’s Online Banking, it’s easy to simplify your life with convenient and secure access to your account 24 hours a day, seven days a week. Just a click of the mouse connects you with your account from the convenience of your home, the office, or while you are traveling. With Online Banking, it is easy to securely transfer funds between accounts and review transaction histories.

Mobile Banking - Mobile Devices

With tnConnect’s Mobile Banking you can view account balances, review account transactions, transfer funds, pay bills and more. Mobile Banking allows two ways to access your account: Send a text message to check your account balances and review recent account activity, or use a Mobile browser on your mobile device to check balances, review account activity and transfer money between accounts.

Online Bill Pay

Pay your bills with a click instead of a check with tnConnect’s online bill pay. This service is FREE to members using their tnConnect checking account with eStatements. Make unlimited bill payments, set up recurring payments, view your payment history, or pay several bills at once. It’s convenience at your fingertips!

Card Connect

Our new app – Card Connect – gives you immediate control of your debit and credit cards, wherever you are. The new app allows you to:

View account information like balances and history
Lock & unlock your cards
Set up alerts and spending controls
Pay your credit card bill
Lost/stolen card initiation
Card Activation
And more!

Card Connect is easy to get. Visit your app store today to download the free app! To learn more about Card Connect, click here.

eStatements

Why not simplify your life by having your statements available anytime online to view and print? eStatements give you the ability to view your statements online. When you sign up for eStatements you will stop receiving monthly statements in the mail and start receiving email alerts when your statement is ready for viewing.

Mobile App

Managing your finances is now easier than ever as you can be in your car, on your couch, or on-the-go! Through the app, you can:

Check account balances & history
Deposit checks remotely
Locate shared branch locations & ATMs
Check current financing rates
Apply for loans
Manage Rewards accounts
And much more!

To get started, download the app from the Apple or Android app store today!

Digital Wallet

Now you can pay confidently on-the-go with Digital Wallet from Apple, Google, and Samsung. Using your tnConnect VISA debit and credit cards is now easier than ever! Use your tnConnect VISA cards via your smart phone. Just swipe or tap your card at checkout to complete your purchase. Google Pay, Apple Pay, or Samsung Pay are accepted anywhere you see this icon at checkout.

Here’s how it works:

Available on either Android, Apple, Samsung, FitBit, or Garmin devices. Download the app that corresponds with your device.
Add your TNConnect Mastercard debit or VISA credit card to your digital wallet in the app.
Pay confidently at over a million locations in the U.S. It’s that simple!

For more information, check out the website below that corresponds with your phone.
Google Pay
Apple Pay
Samsung Pay
FitBit Pay
Garmin Pay

eReceipts

Tired of receipts laying around? Looking for a better way to record your credit union transactions? With eReceipts, you can have your receipts conveniently emailed to you after each teller transaction, whether it is an in-branch, mail drop, or an over-the-phone transaction. These are a digital record of your teller transaction, and they are securely sent to your email address. Only a simple one-time enrollment is required before you’re in with eReceipts!

Credit Sense

Credit Sense is a free credit report service that can be accessed within Online Banking. Credit Sense allows you to view your credit score and report, account details, payment history, inquiries, and public records. Credit Sense completes a “soft pull” on your credit and does not affect your score. To access Credit Sense, log into Online Banking. Then select the Self-Service tab from the toolbar. The Credit Sense link can be found in the Member Requests section.

You can also watch this 60-second video to learn how it works!

Mobile Deposit

Save time and avoid a trip to the Credit Union when all you need to do is deposit a check. Instead, you can simply deposit checks directly into your account through your mobile device.

To get started:

Log into mobile App through your Apple or Android device.
Tap Deposit and follow the process.

For more information about Mobile Deposit, Call 865-688-2424 to speak with a Member Services Representative.

To Make Deposits
1. Open TNConnect Credit Union’s Mobile App
2. Endorse the back of the check as “For mobile deposit at TNConnect” and your signature. Checking the checkbox in the endorse area for mobile deposit is not acceptable.
3. Tap Deposit
4. Select the Deposit a check
5. Select account to deposit the funds
6. Enter the amount of the check
7. Take a photo of the front and back of the check
8. Verify Deposit Info
9. Tap Make Deposit
10. Write the date under the endorsement on the back of the check for your later identification of the date you deposited the check.
11. Securely store your check for 30 days after deposit.
12. Once approved, the check will be deposited by 8 PM of that business day. Please note holds may apply.
Check Image Tips
1. Take the photo against a background with a strong contrast between the check and the surrounding area
2. Position the camera above the check so there is no angle
3. Move any objects that show up in the picture away from the check
4. Make sure the check is visible, contains all four corners, is well lit and in focus
5. The check must contain a readable; check number, payee name and endorsement
6. The check must contain a readable character (numeric) amount of the check and legal amount of the check
7. The check must be drawn on an institution located within the United States
Check Safekeeping, Retention and Destruction:
1. Mobile Deposit users are required to retain the original check for 30 days after the deposit has been transmitted to the credit union.
2. This provides sufficient time for research in case there is an issue with the image quality or if the original item is required for any other reason
3. The paper check should be stored in a secure place with “Mobile Deposit, DATE (where DATE is the full date you deposited the check by Mobile Deposit)
4. Mobile Deposit users are required to securely and irretrievably destroy the original paper check after 30 days.
5. Do not leave deposited checks lying around, do not put deposited checks in trash or recycle containers, unless they have been shredded first.
Funds Availability
1. For Interest and Digital checking funds from your deposit generally will be available to you on the same or next business day.
2. Free, Liberty and Business checking receive a three (3) business day hold.
3. TNConnect reserves the right to place extended holds on checks as appropriate through the credit union’s Funds Availability Policy.

Deposit Rules by Checking Account Type

Deposit Rules	Interest	Digital	Free	Liberty	Business
Maximum Dollar Amount Per Item	$2000	$2000	$2000	$2000	$2000
Maximum Dollar Amount Per Day	$2000	$2000	$2000	$2000	$2000
Transaction Fee Amount Per Item	$0.00	$0.00	$0.00	$0.00	$0.00
Check Holds	Same or next business day	Same or next business day	3 business days	3 business days	3 business days