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Digital Services

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Online Banking - Access Anytime

With TNConnect’s Online Banking, it’s easy to simplify your life with convenient and secure access to your account 24 hours a day, seven days a week. Just a click of the mouse connects you with your account from the convenience of your home, the office, or while you are traveling. With Online Banking, it is easy to securely transfer funds between accounts and review transaction histories.

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Mobile Banking - Mobile Devices

With TNConnect’s Mobile Banking you can view account balances, review account transactions, transfer funds, pay bills and more. Mobile Banking allows two ways to access your account: Send a text message to check your account balances and review recent account activity, or use a Mobile browser on your mobile device to check balances, review account activity and transfer money between accounts.

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Online Bill Pay

Pay your bills with a click instead of a check with TNConnect’s online bill pay. This service is FREE to members using their TNConnect checking account with eStatements. Make unlimited bill payments, set up recurring payments, view your payment history, or pay several bills at once. It’s convenience at your fingertips!

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Popmoney®

Popmoney is an innovative personal payment service that eliminates the hassles of checks and cash. Now, sending and receiving money is as easy as emailing and texting. You can send money to anyone with an email address or by text. You can even customize your messages to send gifts! Available through our Bill Pay platform in Online Banking and also in our App in the Mobile Banking section.

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eStatements

Why not simplify your life by having your statements available anytime online to view and print? eStatements give you the ability to view your statements online. When you sign up for eStatements you will stop receiving monthly statements in the mail and start receiving email alerts when your statement is ready for viewing.

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Mobile App

Managing your finances is now easier than ever as you can be in your car, on your couch, or on-the-go! Through the app, you can:

  • Check account balances & history
  • Deposit checks remotely
  • Locate shared branch locations & ATMs
  • Check current financing rates
  • Apply for loans
  • Manage Rewards accounts
  • And much more!

To get started, download the app from the Apple or Android app store today!

applestore or applestore

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Digital Wallet

Now you can pay confidently on-the-go with Digital Wallet from Apple, Google, and Samsung. Using your TNConnect VISA debit and credit cards is now easier than ever! Use your TNConnect VISA cards via your smart phone. Just swipe or tap your card at checkout to complete your purchase. Google Pay, Apple Pay, or Samsung Pay are accepted anywhere you see this icon at checkout.

Here’s how it works:

  1. Download either the Google Pay, Apple Pay or Samsung Pay app to your phone, depending on your phone type.
  2. Add your TNConnect VISA debit or credit card to your digital wallet in the app.
  3. Pay confidently at over a million locations in the U.S.  It’s that simple!

For more information, check out the website below that corresponds with your phone.
https://pay.google.com/about/
https://www.apple.com/apple-pay/
https://www.samsung.com/us/samsung-pay/

google pay     apple_pay_logo    samsung_pay_horizontal_cropped

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eReceipts

Tired of receipts laying around? Looking for a better way to record your credit union transactions? With eReceipts, you can have your receipts conveniently emailed to you after each teller transaction, whether it is an in-branch, mail drop, or an over-the-phone transaction. These are a digital record of your teller transaction, and they are securely sent to your email address. Only a simple one-time enrollment is required before you’re in with eReceipts!

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Slice

Slice is our personal finance management platform within Online Banking. It helps you manage your total financial picture by pulling all of your accounts into one location. Regardless if those accounts are with TNConnect or not, you can view every account in one place – checking accounts, mortgages, retirement accounts, and more! You can also add bills or even income sources to help you forecast your day to day expenditures. Managing every slice of your financial picture has never been easier!

TNConnect Checking accounts

Credit Sense

Credit Sense is a free credit report service that can be accessed within Online Banking. Credit Sense allows you to view your credit score and report, account details, payment history, inquiries, and public records. Credit Sense completes a “soft pull” on your credit and does not affect your score. To access Credit Sense, log into Online Banking.  Then select the Self-Service tab from the toolbar.  The Credit Sense link can be found in the Member Requests section.

Mobile Deposit

Save time and avoid a trip to the Credit Union when you need is to deposit a check. Instead, you can simply deposit checks directly into your account through your mobile device.

To get started:

  1. Log into mobile App through your Apple or Android device.
  2. Tap Deposit and follow the process.

For more information about Mobile Deposit, Call 865-688-2424 to speak with a Member Services Representative.

  • To Make Deposits
    1. Open TNConnect Credit Union’s Mobile App
    2. Endorse the back of the check as “For mobile deposit at TNConnect” and your signature
    3. Tap Deposit
    4. Select the Deposit Account
    5. Enter the amount of the check
    6. Take a photo of the front and back of the check
    7. Submit the check for deposit
    8. You must accept push notifications with Remote Deposit Capture to receive accepted and rejected deposit notifications. A message will be sent once the check has been reviewed and processed. If you have not accepted push notifications from TNConnect, proceed to the Review tab to verify the status of the check. Follow the Notification to change your settings if you wish to receive notifications on your device.
    9. Write the date under the endorsement on the back of the check for your later identification of the date you deposited the check.
    10. Securely store your check for 30 days after deposit.
    11. Once approved, the check will be deposited by 8 PM of that business day.  Please note holds may apply.
  • Check Image Tips
    1. Take the photo against a background with a strong contrast between the check and the surrounding area
    2. Position the camera above the check so there is no angle
    3. Move any objects that show up in the picture away from the check
    4. Make sure the check is visible, contains all four corners, is well lit and in focus
    5. The check must contain a readable; check number, payee name and endorsement
    6. The check must contain a readable character (numeric) amount of the check and legal amount of the check
    7. The check must be drawn on an institution located within the United States
  • Check Safekeeping, Retention and Destruction:
    1. Mobile Deposit users are required to retain the original check for 30 days after the deposit has been transmitted to the credit union.
    2. This provides sufficient time for research in case there is an issue with the image quality or if the original item is required for any other reason
    3. The paper check should be stored in a secure place with “Mobile Deposit, DATE (where DATE is the full date you deposited the check by Mobile Deposit)
    4. Mobile Deposit users are required to securely and irretrievably destroy the original paper check after 30 days.
    5. Do not leave deposited checks lying around, do not put deposited checks in trash or recycle containers, unless they have been shredded first.
  • Funds Availability
    1. Funds from your deposit generally will be available to you on the first business day after the day we receive your deposit.
    2. TNConnect reserves the right to place extended holds on checks as appropriate through the credit union’s Funds Availability Policy.
  • Deposit Rules by Checking Account Type
    Deposit RulesInterestDigitalFree
    Maximum Dollar Amount Per Item$2000$2000$1000
    Maximum Dollar Amount Per Day$2000$2000$1000
    Maximum Number of Items Per Day553
    Rolling 30 Day Limit$5000$5000$2500
    Transaction Fee Amount Per Item$0.00$0.00$0.00