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Contact Us

tnConnect
P.O. Box 52990
Knoxville, TN 37950

Call or text: (865) 688-2424
Toll free: (800) 344-9916
Fax: (865) 688-3113
For 24-Hour Account Information use PAL: (800) 598-8985
To activate your Mastercard Debit: (866) 985-2273
To report a lost or stolen Mastercard Debit: 888-918-7767 
To activate or change the PIN on your Debit Card:(866) 985-2273
To activate your VISA Credit Card: (800) 527-7728
To report a lost or stolen VISA Credit Card: (800) 449-7728