Financial Privacy Notice

tnConnect is firmly committed to serving and protecting the needs of our members. We recognize that one of those needs is privacy. You can be confident that your financial privacy is a priority of your credit union. We are required by law to give you this privacy notice to explain how we collect, use and safeguard your personal financial information.

tnConnect will collect only the non-public personal information that is needed to conduct business. Non-public personal information means information that is not available from public sources, such as a telephone directory. We may receive that information from the following sources:

  • Applications and other forms you may complete (Examples: Membership or Loan Applications);

  • tnConnect transactions or transactions with others (Examples: Checks, Credit Card, ATM, Debit Card);

  • Consumer-reporting agencies (Example: Credit History)

  • Verification of information you provide on an application or other forms. This may be obtained from your current or past employers, or from other institutions where you conduct financial transactions.

tnConnect will partner only with companies that follow strict privacy and confidentiality requirements. We may disclose all the information we collect, as described above, to our benefit partners that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements. We do this in order to provide our members with information about additional products and services that have been approved by tnConnect (Examples: Check Printers, Data Processors, Financial Statement Publishers, Insurance Companies). To protect our members’ privacy, we only work with companies that agree to maintain strong confidentiality requirements and restrict the use of the information we provide. tnConnect does not sell, lease or otherwise distribute member information to telemarketing companies, nor will we allow any of our benefit partners to do so.

In order to conduct the business of the credit union, we may also disclose nonpublic personal information about you under other circumstances as permitted or required by law. These disclosures typically include information to process transactions on your behalf, conduct the operations of tnConnect and follow your instructions as you authorize or to protect the security of our financial records.

tnConnect will protect your personal information.

We restrict access to your nonpublic personal information to those employees who need to know that data to provide products or services to you. Our employees are trained in the importance of maintaining confidentiality and member privacy. We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic personal information.

If you terminate your tnConnect membership, we will not share information we have collected about you, except as permitted or required by law.

Protecting your privacy is an on-going process for us. We will continue to review and update the methods we use to protect your privacy as needed. Our Management, Staff and Board of Directors stand behind tnConnect’s Privacy Notice and the additional online privacy information contained in the Online Privacy Notice at Financial Privacy Notice. If you have any questions concerning this notice or for more information on any tnConnect membership benefit or service, please contact us at 865-688-2424. As always, we are here to serve you.

Last updated: 05/10/2021